UK Landline Switchover: MPs Warn Digital Deadline Could Leave Rural Areas Screaming Into the Void
MPs warn that switching off copper landlines by January could leave remote communities unable to call for help in storms - because a one-hour battery pack is apparently the digital equivalent of a lifeboat.
MPs have warned that plans to switch off the UK's traditional landline phone network could leave people in remote areas unable to contact help in an emergency. Landline operators aim to complete the switch to an internet-based network instead of copper-wire cables by the end of January next year. The government and operators say the move to digital landlines will offer a more reliable service. MPs representing remote areas, however, are less convinced that "more reliable" includes "during a storm."
Unlike digital services, the traditional landline network does not rely on mains electricity and continues to work in a power cut - a feature that has apparently been reclassified from "quaint" to "critical." MPs urged security minister Dan Jarvis to ensure that scrapping the copper-wire network did not make their communities more vulnerable in a storm or other emergency.
Labour MP Torcuil Crichton, who represents the Western Isles constituency of Na h-Eileanan an Iar, said: "Resilience is inbuilt in the islands but we have major problems with connectivity because of this move from analogue to digital phone lines." He said that "when the power goes out people don't have the phone, they don't have the internet and often they don't have a mobile signal either" - a trifecta of disconnection that is less "digital upgrade" and more "going back to shouting."
BT OpenReach has been giving back-up battery packs to vulnerable customers, which can keep landline phones operating for an hour or more. Crichton said this was "simply not adequate" and that mobile phone providers "simply don't have the means to maintain or keep their signal going during storms." He urged the minister to get telecoms firms to "up their digital game" to protect places "on the edge where people are vulnerable, isolated from their neighbours, where the ambulance is an hour away and the storm is 70 miles an hour."
Similar concerns were raised by MPs from the West Country and the Lake District. Markus Campbell-Savours, Labour MP for Penrith and Solway, said: "I ask the minister to imagine an elderly constituent living alone in an isolated Lake District valley where copper phone lines have been replaced by fibre. A storm takes out the power to their router in the night and by the time they wake, the modest battery back up has failed, as has the mobile mast, does the minister share my concerns that they would have no way to raise an alarm in an emergency and agree that we need a new technological solution to protect the elderly?"
Conservative MP Julian Lewis also raised concerns about the lack of a "back-up system" if digital phone services go down in the event of a cyber attack or other emergency. He told Jarvis the copper-wire network "could have given us useful levels of resilience in an emergency." Jarvis, who is spearheading the government's Be Ready campaign - which advises people to stock up on supplies to be prepared for emergencies - said he would "look very closely" at the Tory MP's point. He also assured West Country MPs that their concerns would be addressed at a government resilience summit due to take place in Cornwall next month, and promised to raise concerns about telecoms firms with the Department for Culture, Media and Sport.
"Our telephone networks are a vital part of our critical national infrastructure and our emergency response in weather-related crisis supports the functioning of essential services and keeping people connected when they need it most," he told MPs.
The government says the switch to digital phone services is needed because the traditional analogue network is becoming increasingly unreliable. Its Be Ready campaign advises people who have not yet "migrated to a modern digital network" to contact their landline provider. "If you are a vulnerable customer, for example if you are a telecare user, your communication provider must provide a free back-up battery unit," it adds. More information is available on the government's digital switchover site. Whether an hour of battery counts as "resilience" or "a countdown" remains, for now, a matter of perspective.
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