Out-of-Office Etiquette: Because Apparently We Need Rules for Not Being at Work
A witty guide to crafting the perfect out-of-office reply, with expert tips on avoiding oversharing, humor mishaps, and the dreaded 'limited access' trap.
Ah, the out-of-office reply. That little automated message that either saves your sanity or makes you look like a complete tool. As you prepare to escape the daily grind, you face the eternal question: how much to share, how available to be, and whether to risk a joke that could either make you the office legend or the office pariah. Experts have weighed in, and the stakes are higher than you'd think.
Debretts, the etiquette consultancy, advises that a good auto-reply should be polite, concise, include a specific return date, and provide an alternative contact if needed. But please, resist the urge to overshare. No one needs to know about your Bali yoga retreat or that cute little cottage in the Cotswolds you're heading to. And whatever you do, don't virtue-signal about taking time off. Rupert Wesson, Debretts' director, warns that boasting about 'quality time with family' might come off as smug, especially to the poor souls emailing you while they're chained to their desks. You could rub their noses in it, and that's not a good look.
On the flip side, a bare-bones 'I'm out of office' with no return date or backup contact is a recipe for confusion. Charlotte Davies, a career expert at LinkedIn, explains that this uncertainty leads to those annoying 'just-in-case' follow-ups. A good OOO, she says, should share your dates and point people to a backup contact. And hey, why not brief that colleague covering for you before you leave? It helps everyone, including your own peace of mind.
Now, about humor. It's a tricky beast. If your team culture is informal, a little wit might fly. But beware: sarcasm over email can backfire spectacularly. Paul Fitzsimmons, head of sales and marketing at law firm Wilford Smith, cites examples like 'I'm currently out of the office pretending this company doesn't exist' or 'If it's urgent, call someone who cares.' Funny? Maybe. Professional? Not so much. Adam Murfet, 41, a senior sales executive, recalls a colleague who lost a deal after a joke in an OOO angered a client. But with AI writing more and more of our communications, a touch of human humor might help you stand out. Just remember Murfet's rule of thumb: 'Would you put the same thing in an email?' If not, don't put it in your OOO.
And then there's the classic 'I'll have limited access to email' line. That's an invitation for people to keep bugging you. If you really must check email on holiday, say so clearly: 'I will be periodically checking emails.' If you want a true break, Davies suggests saying, 'I won't be checking emails during this time.' And remember, in the UK, you have a legal right to uninterrupted annual leave unless your contract says otherwise. So go ahead, disconnect.
Here are the experts' rules for the perfect OOO: 1) Be polite - start with 'Thank you for your email,' not just 'I'm on annual leave.' 2) Give a specific return date and a backup contact, and double-check those details. 3) Be clear about your availability - manage expectations. 4) Don't promise instant replies upon return; 'within a few days' is safe. 5) If you use Outlook, remember to set both internal and external messages. 6) And for heaven's sake, turn off your OOO when you get back. A stale auto-reply screams disorganization.
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